We were all thrown a curveball earlier this year, and as security professionals we remained calm, demonstrated leadership/ownership, and helped get our companies to where we are today: operational in a semi-state of lockdown with no clear path or time frame out of this environment. We, as security leaders, are still constantly talking about operating in the current state of “crisis mode” and what the future – or the “new normal” might look like; but I urge leaders in our industry to think a bit about the shorter-term. We need to anticipate what is coming down the pike now - and not just focus on “getting back to normal.”
COVID-19 has profoundly changed the way we live, work, and provide security. So, what's the new normal for corporate security? I see increasing reliance on technology, remote working environments, clear communication, and good corporate citizenship. Pre-COVID-19, a majority of our US security teams worked within corporate office space, while our international security team experienced a hybrid-work environment using both home and in-office work. As we know in our profession, security is not a 9 to 5 job. We deal with life-safety emergencies 24x7 and have adapted to remote working environments outside of brick and mortar offices. COVID-19 has forced many businesses and organizations to work remotely as well, and they are learning to leverage technology to maintain business operations.